Terms & Conditions
1. INTRODUCTION
Welcome to [Your Store Name] ("we", "us", "our"), accessible at [your website URL]. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
2. ELIGIBILITY
You must be at least 18 years old, or be using this website under the supervision of a parent or legal guardian, to place an order with us. By using this website, you confirm that you meet this requirement and that all information you provide is accurate and complete.
3. ACCOUNT REGISTRATION
Some features of our website, such as tracking orders or saving a wishlist, may require you to create an account. You are responsible for maintaining the confidentiality of your login details and for all activity under your account. Please notify us immediately if you suspect any unauthorised use of your account.
4. PRODUCTS, PRICING & AVAILABILITY
We make every effort to display our products and their prices accurately, including images, descriptions and specifications. However, colours, sizes and minor details may vary slightly from what is shown due to display or manufacturing differences.
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- Prices, offers and product availability may change without prior notice.
- In the rare event that a product is mispriced or listed in error, we reserve the right to cancel the order and issue a full refund.
5. ORDERS & PAYMENT
When you place an order, you are making an offer to purchase the product(s) in your cart. An order is confirmed only once we send you an order confirmation (via email, SMS or WhatsApp). We accept payments through the payment methods listed at checkout, including cards, UPI, net banking and Cash on Delivery (where available). We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability.
6. SHIPPING & DELIVERY
Orders are shipped as per the timelines mentioned on our Shipping Policy page. Delivery timelines are estimates and may vary due to courier delays, weather, or circumstances beyond our control. Please ensure your shipping address and contact number are accurate, as we are not responsible for delays or non-delivery caused by incorrect information provided by you.
7. RETURNS, REFUNDS & CANCELLATIONS
Returns, exchanges, refunds and order cancellations are handled as per our Return & Refund Policy and Cancellation Policy, available on our website. Please refer to those pages for eligibility windows, conditions and the process to follow.
8. INTELLECTUAL PROPERTY
All content on this website — including our logo, product images, text, graphics and design — is the property of [Your Store Name] or our licensors, and is protected under applicable intellectual property laws. You may not copy, reproduce, republish or use any part of this website for commercial purposes without our prior written consent.
9. PROHIBITED USE
You agree not to use our website for any unlawful purpose, including but not limited to:
- Attempting to gain unauthorised access to our systems or another user's account
- Uploading or transmitting viruses, malicious code, or spam
- Posting false, misleading, or fraudulent reviews or content
- Interfering with the normal operation of the website
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, [Your Store Name] shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products, including delays, loss of data, or loss of profits. Our total liability for any claim shall not exceed the amount paid by you for the relevant order.
11. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Your City], India.
12. GRIEVANCE REDRESSAL
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, any complaints or concerns regarding this website or your orders may be directed to our Grievance Officer:
Name: [Grievance Officer Name]
Email: [grievance email address]
Phone: [contact number]
Address: [registered business address]
We aim to acknowledge complaints within 48 hours and resolve them within 30 days of receipt.
13. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
14. CONTACT US
If you have any questions about these Terms & Conditions, please reach out to us at:
Email: [support email address]
Phone: [support phone number]
Address: [registered business address]
Last updated: [DD Month YYYY]