Privacy Policy
1. INTRODUCTION
[Your Store Name] ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website and place orders with us.
2. INFORMATION WE COLLECT
We may collect the following types of information:
- Personal details you provide: name, email address, phone number, shipping and billing address, and date of birth (if provided).
- Order information: products purchased, order value, and order history.
- Payment information: processed securely through our third-party payment gateway partners. We do not store your full card, UPI, or net banking credentials on our servers.
- Account information: username and password (stored in encrypted form), and preferences such as wishlist items.
- Technical information: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process, ship, and deliver your orders
- Communicate with you about your orders, offers, or customer support requests
- Improve our website, products, and overall shopping experience
- Send promotional messages, where you have opted in (you can opt out at any time)
- Detect and prevent fraud, abuse, or security issues
- Comply with legal and regulatory requirements
4. SHARING & DISCLOSURE OF INFORMATION
We do not sell your personal information to third parties. We may share your information only with:
- Delivery and logistics partners, to fulfil and ship your orders
- Payment gateway providers, to securely process payments
- Service providers who help us operate our website (such as hosting or SMS/WhatsApp notification services), under confidentiality obligations
- Law enforcement or regulatory authorities, where required by law
5. COOKIES & TRACKING
Our website uses cookies and similar technologies to keep you signed in, remember items in your cart or wishlist, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the website may not work correctly if cookies are disabled.
6. DATA SECURITY
We use reasonable technical and organisational measures — including encrypted password storage and secure payment processing — to protect your personal information against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including maintaining order records for accounting, warranty, and legal compliance purposes, after which it is securely deleted or anonymised.
8. YOUR RIGHTS & CHOICES
You may, at any time:
- Access, review, or update your account information by logging into your account
- Request correction or deletion of your personal information, subject to our legal obligations to retain certain records
- Opt out of promotional emails, SMS, or WhatsApp messages using the unsubscribe option provided, or by contacting us directly
To exercise any of these rights, please contact us using the details in Section 11 below.
9. CHILDREN'S PRIVACY
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites, such as social media pages or payment providers. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.
11. GRIEVANCE OFFICER / CONTACT US
In accordance with the Information Technology Act, 2000 and applicable rules, if you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:
Grievance Officer: [Grievance Officer Name]
Email: [grievance email address]
Phone: [contact number]
Address: [registered business address]
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this page from time to time.
Last updated: [DD Month YYYY]